This Privacy Policy explains the types of information Ballwhizz may process when you use our applications, website and related services, and how that information may be used and protected.
1. Information You Provide
• Account and profile information, such as name, username, email, mobile number or preferred language when provided.
• Support messages, feedback and communications you send to us.
• Information you submit when participating in promotions, competitions or prize verification.
2. Information Generated Through Use
• App activity such as predictions, trivia activity, game participation, preferences and feature usage.
• Technical information such as device type, operating system, app version, IP address, language and diagnostic information.
• Push-notification identifiers or similar device tokens where enabled.
3. Purchases and Payments
Purchases may be processed by app stores or payment providers. Ballwhizz may receive transaction-related information such as product purchased, transaction status or receipt identifiers, but payment card details are generally processed by the relevant payment provider.
4. Analytics and Advertising
We may use analytics, attribution and advertising technologies to understand app performance, measure campaigns, improve the user experience and, where permitted, provide relevant advertising. These services may process device or usage identifiers in accordance with their own policies and applicable consent requirements.
5. How We Use Information
• Provide, maintain and improve Ballwhizz.
• Operate accounts, games, leaderboards and user balances.
• Send service, security and push notifications where enabled.
• Prevent fraud, abuse and unauthorized access.
• Respond to support requests and user feedback.
• Analyze product performance and improve features.
6. Sharing of Information
We may share information with service providers that help us operate Ballwhizz, such as hosting, analytics, communications, payment processing, customer support or football data providers. We do not sell personal data to advertisers.
7. Data Retention
We retain information for as long as reasonably necessary to provide the service, comply with legal obligations, resolve disputes, prevent abuse and maintain legitimate business records. Retention periods may vary by data type.
8. Security
We use reasonable administrative, technical and organizational measures designed to protect information. No online system can guarantee absolute security.
9. Your Choices and Rights
Depending on your location and applicable law, you may have rights to request access, correction, deletion or other controls over personal information. You may also control certain notifications and permissions through your device settings.
10. Children's Privacy
Ballwhizz is not intended to knowingly collect personal information from children in violation of applicable law. Age requirements may vary depending on jurisdiction and service features.
11. Changes to this Policy
We may update this Privacy Policy when our services, legal requirements or data practices change. The latest version will be made available through Ballwhizz.
12. Contact
Privacy questions or requests can be sent through the official contact information provided on the Contact Us page.